The Robert W. Woodruff Scholarship at Emory University is one of the school’s most comprehensive — and most competitive — scholar programs.
The scholarship, named for the renowned businessman and philanthropist, awards full tuition, and room and board to select students from the university’s incoming class for all four years of their degree.
Receiving up to 14,000 submissions each year, the Emory College Woodruff Scholars Program needed an efficient, yet holistic, way to refine their candidate list.
“Our applicants represent the top 1% of the university academically,” shared Associate Director, Janet Gonzales.
“In order to select recipients from that group we need holistic review, and we need to be able to conduct that review efficiently.”
“That’s why we use Kira Talent.”
Distinguishing the cream from the crop
A checkbox in the general application to Emory University gives students the option to enter consideration for merit scholarships. Once the student is accepted to the university, their application is sent to the scholarships team.
“We consider all students who opted in,” explained Gonzales. “The first step is then refining the applicant pool based on the candidates’ academic standings. That gives us a group of around 100 applicants, who are then invited to complete a Kira assessment.”
The group of finalists represents the top-ranked applicants from Emory’s incoming class. In order to differentiate between such strong candidates, Gonzales and her team knew that they needed to see more than what was on paper.
“We want to see who they are beyond what is on paper. We needed that human component.”
“We know that they’re good on paper,” shared Gonzales. “Now we want to see that they’re eager to learn and are intellectually curious.”
That’s where Kira comes in. Using Kira to pre-screen applicants after their academic review, Emory is able to efficiently review applicants to qualify the successful ones for an in-person interview.
“Kira helps us see how applicants think on their feet and does so in a way that’s scalable for our small team.”
Streamlining the selection process
“Before Kira, we had two sets of in-person interviews,” Gonzales explained. “The first was an interactive interview. From there we selected a final group of applicants to invite to a second group interview.”
“Coordinating both rounds of interviews, from scheduling the applicants and reviewers to analyzing the scoring and data, was a lot of work,” Gonzales continued. “When we finished our 2021 cycle we realized we needed to make a change. Then at a conference, a peer suggested we look at Kira Talent.”
By replacing the first interview with a Kira assessment and transitioning rubrics and scoring for both interviews onto the Kira platform, Emory College Woodruff Scholars Program has streamlined their entire selection process.
“We dug into every little detail of the Kira platform to ensure that our process could be executed seamlessly. We ended up finding areas we hadn’t even considered where Kira could enhance what we were already doing.”
Custom welcome videos and pre-recorded video questions integrated into the applicant experience help the program with recruitment efforts, by offering a guaranteed channel to communicate the unique culture of the Emory College Woodruff Scholars Program to their candidates without monopolizing any additional resources.
“The customization within the applicant experience makes it feels very personal and engaging,” Gonzales shared. “Candidates see our current students in the welcome video, giving them insight into the program, and then it’s those same students who are asking them the questions during the assessment. These students are representatives of the community that the applicants are going to be a part of, so it’s a great way to introduce them as one of the first touch points they have with us.”
Real-time status updates also help streamline the admissions process by giving Gonzales and her team an overview of their assessment cycle.
“Kira helps us know how we’re doing at certain points in the cycle, without us having to get into Excel and crunch the numbers,” Gonzales added. “There are various reports we can look at which show us everything from how many applicants still need to complete their assessment, to which reviewers are in Kira actively evaluating candidates.”
“It’s just another way that Kira has made it so much easier to manage our selection process.”
Creating a positive reviewer experience
“The reviewer experience was almost as important to us as the applicant experience,” shared Gonzales.
The Emory College Woodruff Scholars Program’s reviewing team is made up of volunteer faculty members, alumni, staff members, and seniors in the college, so it’s critical for Gonzales and her team that the process be intuitive and user-friendly.
“These individuals are consistently reviewing for different programs, so they’re jumping between various rubrics, logins and processes,” she added. “The last thing we wanted was to give them a ten-page user guide on the intricacies of our process.”
“With Kira, we didn’t have to answer a single tech question throughout the entire cycle,” Gonzales continued. “The platform is self-explanatory.”
“This year, we were even able to improve our training process for new reviewers using recordings and scores from the previous cycle,” Gonzales shared. “Our staff could go back and see the students we selected and their responses, so they could feel more confident in identifying what we look for in a successful applicant.”
“Kira makes the experience for our reviewers so straightforward.”
“It’s intuitive from start to finish,” she continued. “Reviewers log in, they have their assignments clearly visible, they score them and then they’re done.”
Accomplishing more with less
“With Kira, we were able to complete a comprehensive selection process even with staffing shortages.”
“Kira was essentially another person on our team,” she added. “Their team is always available and eager to help us, and make it easy for us to use the platform to its full potential.”
With the help of Kira’s hands-on support and guidance, the Emory College Woodruff Scholars Program is continuing to refine and enhance their selection process.
“Our Client Success Manager at Kira had us meet about one month after our first cycle when the experience was still fresh in our minds,” shared Gonzales. “We went through what worked, what could be improved, and what we wanted to change for the following cycle. Based on our feedback, Kira helped us make changes to our timeline and enhancements to our rubric.”
“You can always improve things or make changes to meet new goals you’ve set for the program,” she added. “Kira actively helps us accomplish that.”
Saving time by putting data at your fingertips
“At the end of the day, Kira saves our team a significant amount of time.”
“We’re saving countless hours that we used to spend organizing and conducting the first round of interviews,” shared Gonzales. “And it still gives us better insight into our applicants' skills and motivations than if we just had them writing essays.”
“Once we invite the group of finalists to the Kira assessment, I can focus on other work and loop back once all the assessments are completed,” she continued. “Kira manages the day-to-day work, maintaining deadlines, automatically sending reminders to applicants and reviewers, and assisting them with any technical questions. We laid everything out with Kira at the beginning and then I don’t have to think about that until it’s all done.”
“Within an hour of our last reviewer submitting their scores, our final reports are ready for us,” Gonzales shared. “Because we have weighted scores, calculating the final interview score and creating those reports used to take us a whole morning. Now, we have access to a wealth of analytics, including reviewer scoring averages, all done for us.”
“When it comes to deliberation time, Kira gives us everything we needed to make the final decision.”
“Queen’s University School of Medicine actively invests in providing students with the close-knit campus community that we’ve become known for,” shared Admissions Manager Kelly Moore.
With small class sizes of up to 100 students, teaching hospitals just a block from campus, and an actively involved student community, the School of Medicine has the foundation to create a dynamic, hands-on learning environment. What was missing for them was a way to ensure that the admissions process was helping them admit the applicants who were a good fit for this environment.
“That’s where Kira Talent comes in,” shared Moore.
“We’re not just looking at what we see on paper. We want to interact with these applicants, we want to see how they think and act on their feet.”
The best of both worlds
The School of Medicine at Queen’s University uses a combination of Asynchronous Assessments and Live Interviewing in Kira Talent in order to power a dynamic process that engages their applicants while saving the admissions team hours of scheduling work.
“Based on our file review we invite over 500 applicants to the MMI which we do in Kira’s Asynchronous Assessment platform,” shared Moore. “After reviewing their responses, we then invite around 300 of those applicants to a panel interview using Kira’s Live Interviewing.”
“Applicants selected to partake in the MMI receive an invitation with the date and time of their interview and a personalized link to the Kira platform,” explained Moore. “This allows them to register and access the practice questions ahead of time so they can get comfortable with the platform. At the set time of their interview, the MMI automatically opens and applicants have 1 hr and 45 minutes to complete their interview.”
“It was very important to us that the MMI in Kira looked and felt very much like the traditional in-person experience,” Moore continued. “In Kira, applicants progress automatically through our six stations, with two minutes to read the scenario, five minutes to respond, then ten seconds to read the follow-up question and two minutes to respond to that question."
This asynchronous format allows Queen’s the flexibility to build an interview that fits their process, while ensuring structure and consistency across all applicants.
“Kira provides equity and an even playing field for all of our applicants.”
“Everyone is going through the MMI at the same time, which creates a more fair experience for the applicants,” Moore explained.
The 25-minute panel interview serves as the final component of the admissions process and offers applicants the chance to speak face-to-face with a faculty member and a current student.
“With the combination of the asynchronous MMI and the live panel interview, we’re really getting the best of both worlds in Kira,” Moore shared.
Bringing more applicants to interview
“The traditional in-person experience did have a lot of benefits, but it's also incredibly time-consuming,” Moore shared. “In order to deliver a positive applicant experience in that format you need an admissions team that has the capacity to invest significant time into the preparation, and then you need a huge number of faculty and student volunteers to execute on the day. It takes a lot.”
“With the virtual platform we’re providing applicants with a very similar experience, but it’s much more sustainable for us, and much more accessible for them.”
With an overall applicant feedback score of 4.6 out of 5, Moore and her team are confident that these benefits are being felt and appreciated by their applicants.
“Getting to Kingston is more difficult than getting to Toronto or Montreal,” Moore explained. “Travelling, possibly across the country, for an interview is already a significant expense. For colleges and universities who aren’t located in major cities, travel is an even bigger barrier.”
“If applicants are invited to multiple in-person interviews they typically have to choose which schools they want to interview at because it’s highly likely they’re not going to be able to make it to all of the interviews,” added Moore. “So why would applicants even consider applying to schools outside of their area if they won’t be able to afford to travel there for the interview? Why spend money on an application when they know ahead of time they won’t be able to make it to the final step?”
“Having the interviews online opens doors to a lot of applicants who may not have seen your school as an option.”
“With virtual interviews, they have the opportunity to sit down and engage with the school. That helps them discover which program is the best fit for them, and it opens doors to a lot of applicants who didn’t see it as an option,” Moore continued.
“There are pros and cons to both methods, but the benefits of virtual outweigh the benefits of in-person.”
Creating an interactive experience online
“Included in all our interview invitations are links to videos about our campus, the community, and the Queen’s experience,” shared Moore. “On our website homepage, we have a virtual tour of our School of Medicine building and then beside that we have a virtual tour of the Queen’s campus.”
“Applicants who are able to come to campus can also book in-person tours and in the future, we’re looking at having an open house specifically for School of Medicine applicants,” Moore explained.
“If they want to, and are able to, come see us in person we’re always more than happy to welcome them,” she added. “But the way we have our process set up now with Kira, there’s absolutely no disadvantage to the applicants who don’t have the means to do that.”
Boasting several globally top-ranked programs, Imperial College Business School credits their continuing success to their focus on driving transformation through the fusion of business and technology. Aligning with Imperial College London’s international reputation as a renowned STEM institution, Imperial College Business School uses the same science-based approach to graduate management education.
“There’s a strong emphasis on innovation and technology in all areas within Imperial College Business School,” shared the Director of Admissions, Amy Duckworth.
“That’s why the Kira Talent platform is a good fit for us — it aligns so strongly with our school’s values.”
By replacing time-consuming Skype interviews for some programs and adding a net-new assessment to programs who hadn’t previously had the capacity to interview, Imperial College Business School is getting the applicant insights they need to more efficiently identify their top candidates.
Finding efficiency in admissions
“I first heard of Kira through my peers at other business schools as well as at GMAC and other industry events,” shared Duckworth. “All the people who I spoke with had very positive things to say about their experience with the platform.”
Imperial College Business School brought Kira in to replace Skype interviews for seven of their programs and has since expanded their use of Kira to over fifteen programs.
“Interviewing was a very time-consuming process for our Admissions officers,” shared Sarah Stubbings, the Admissions Manager at Imperial College Business School. “Arranging Skype interviews with each candidate required a significant amount of manual work. Hours and hours of back and forth with candidates to organize a time, and then you’d inevitably have last-minute cancellations and rescheduling.”
“It wasn’t efficient, it wasn’t streamlined, it was really a full-time job within itself,” Stubbings added. “As applications increased over the years and we added new programs, it became unsustainable for us to run those interviews.”
“We needed a more efficient and streamlined solution, which is why we turned to Kira Talent.”
Building a bigger applicant pool and a better applicant experience
With Kira’s virtual Asynchronous Assessment, Imperial College Business School’s applicants are able to complete their assessment whenever is convenient for them within the given one-week window.
“A lot of our candidates are either working or studying full-time while they’re applying to our programs, so they appreciate the fact that we're conscientious of their time.”
“With Kira, our interviewing process is far more streamlined,” Stubbings continued. “Without the back and forth of scheduling, we’re able to interview candidates much more quickly, oftentimes issuing an invitation to interview within three days of assessing their application.”
“This is obviously great for the candidate’s experience with Imperial. They’re not waiting weeks for us to get in touch with them.”
“It has benefited everyone,” Stubbings shared. “For us in terms of our process efficiency, but most importantly for the candidates and their experience with Imperial College Business School.”
“Even if they aren’t successful in joining the program, they still walk away with a really positive experience having applied to Imperial College Business School,” she added. “That’s a sentiment they’ll share with other people.”
Gaining deeper insight with greater efficiency
Seeing the success of the initial programs they used the Kira assessment in, other programs at Imperial College Business School realized how the platform could enhance their own admissions processes.
“Having that extra dimension when you’re assessing a candidate is incredibly useful in the decision-making process.”
“We’ve seen the benefits of using Kira and having that additional step in the process,” Stubbings continued. “That’s why we’ve been keen to roll it out to programs that historically didn’t interview candidates.”
“We’ve now brought Kira into the admissions processes for all of our MSc programs,” Duckworth added. “These were programs that didn’t previously have an interview, which was why we didn’t initially bring Kira into their processes.”
“Now that we’ve seen the benefits of Kira and the efficiency with which programs are able to complete the assessment evaluations, we’re able to confidently add that extra step in the admissions process.”
An authentic assessment of applicant competencies
“Before joining Imperial College Business School I was at the University of Cambridge Judge Business School where I was involved in bringing Kira Talent into the application process for our scholarship programs,” shared Duckworth. “As with Imperial College Business School, who at that time was already using Kira, we wanted to increase efficiency, but we were also looking to gain a better understanding of our applicants.”
Compared to the traditional essay submission, Kira’s Asynchronous Assessment offers admissions teams a more reliable gauge of their candidates with timed video and timed-written responses.
“With an essay, it can be difficult to get a true sense of the candidate because it’s impossible to determine how much help they may have received,” Duckworth added. “With Kira, candidates can prepare as one might prepare for any interview, but you know that what you’re seeing and evaluating is an authentic snapshot of the applicant because it’s captured in real-time.”
“Kira offers us a more authentic view of our applicants.”
And Kira’s integrity metrics help admissions teams ensure that authenticity.
“It’s easy to distinguish applicants who are candid with their video responses and applicants who are just reading something off the screen,” Stubbings explained. “We encourage candidates to be authentic. With most of the questions, it’s not a matter of answering correctly, we want to see and understand their thought process or motivations.”
“For the timed-written responses, Kira’s Turnitin integration is brilliant,” Stubbings continued. “By flagging any suspicious behaviour, it prompts our reviewers to take a closer look at that response and helps us identify candidates who might not have been as authentic as we want them to be.”
Structured review for repeatable results
“The feedback from our reviewers about their experience in Kira has been really positive,” shared Duckworth. “They’ve specifically commented on how intuitive and user-friendly the platform is.”
“They like the functionality of it as well,” Stubbings added. “Kira allows us to easily see how reviewers have scored across candidates so they’re able to benchmark themselves. It gives them the reinsurance that they are being consistent and fair across our candidate pool.”
“We gather several data points on candidates, so if there was any uncertainty, or if the reviewer indicated that the candidate might benefit from a second review then we’d have the ability to ask for someone else to review it.”
In cases where there’s a significant variance in scores, Kira makes it easy for Imperial College Business School to get a second opinion.
“Traditionally, if we needed a second opinion on a candidate post-interview it was a very timely process. One which made the candidate very aware of what was happening.”
“If we want a second review on a candidate in Kira, you can just assign the video to another reviewer and get another opinion,” added Duckworth. “It’s not something that happens too much but it’s nice to have that ability.”
Assessing for employability
With Kira, Imperial College Business School has been able to create consistency while giving individual programs the flexibility to create an admissions process that suits their unique needs.
"We use similar competencies across all of the MSc programs,” explained Stubbings. “But we have questions mixed in there that allow candidates the opportunity to demonstrate their program-specific knowledge of finance, or climate change, for example”
As part of the onboarding process, Kira helped Imperial College Business School identify and define the competencies that they were looking for in their best-fit candidates.
“We started with a list of every question that we were using in our existing interviews,” Stubbings explained. “When we reflected on them, we realized that many of the questions we were asking were not actually addressing the competency we wanted to evaluate candidates for.”
“The experience of working with our Client Success Manager to build out those initial competencies and create question banks for each was incredibly useful,” she continued. “Kira showed us how to create multiple questions that all spoke to the same core structure for each competency, and applicants randomly receive one of those questions during their assessment. In this way, Kira helps us ensure the security of our interviews while also making sure that we’re being fair and consistent across all applicants.”
“Over the years we continued adding questions into these banks and continued to refine and adjust based on the current climate,” Duckworth explained. “We want our competencies to reflect what employers are looking for in their graduating students. Resilience, for example, is a quality that has recently become very important with employers.”
“The ability to easily iterate on our interview process ensures that we’re always enrolling students with the highest potential to succeed in the current business world as it continues to change and evolve.”
Founded in 1941, Eastern Michigan University’s (EMU) Occupational Therapy (OT) program has a long-standing tradition of excellence. With consistently high pass rates on the National Board for Certification in Occupational Therapy (NBCOT) examination — averaging over 99% across the past five years — and a strong history of successful alumni, the program showcases all the right numbers.
But for EMU’s OT program, excellence goes beyond the metrics.
“Our students most often comment on the sense of community within our program,” shared Sharon Holt, Professor and Head of the Admissions Committee at Eastern Michigan OT. “We all work forward together.”
Wanting to continue fostering that tight-knit atmosphere drove Holt and her team to transition to a holistic admission process in 2018. The most efficient and effective way Holt found to do that was with Kira Talent.
Being proactive about diversity
As the first Occupational Therapy program in the United States to partner with Kira, EMU redefined convenience and accessibility for OT admissions.
“Our greatest challenge in Occupational Therapy is trying to reach populations that don’t know what OT is,” Holt shared.
“So what we’re trying to do with Kira is to modernize the admissions process and make it more engaging and accessible to new audiences.”
After all, having an equitable admissions process is only one part of increasing diversity in your program. If diverse applicants aren’t applying, those efforts are for naught. By making the admissions process more accessible, Eastern Michigan OT is able to reach a broader applicant pool.
“We can do a lot to ensure that we’re levelling the playing field for diverse applicants in the admissions process, but we have to actually get the applicants there first,” Holt explained. “Kira is part of our efforts to go upstream and be proactive about how we’re reaching diverse applicants.”
Eliminating bias without losing insights
Prior to Kira, Eastern Michigan OT conducted on-campus interviews where applicants would sit down with two members of the faculty. Stretching across several weeks, the process was a strain on EMU’s faculty and admissions team. But for Holt, the bigger concern was the vulnerability of the interviews to admissions bias.
“It’s extremely difficult to guard against implicit biases within that kind of interview format,” she explained. “The smallest things, from what shoes the applicant is wearing, to how the reviewer poses the question, can impact both the applicant’s response as well as how it gets scored.”
In order to reduce the impact on their admissions process, Eastern Michigan OT took the interviewing component out of their admissions process.
“We quickly realized that, while we were mitigating bias, we were losing important insights into our applicants in the process,” Holt shared.
“By moving our interviews to Kira, we found a way that we could regain those insights, mitigate bias, and get our whole faculty involved in the admissions process.”
“With in-person interviews, there was no way to know if something external had impacted the scores,” Holt continued. “With Kira, we can easily bring in another reviewer and get a second opinion.”
Identifying the right applicants for your classroom
“We are a growth mindset program,” shared Holt. “We certainly don’t expect candidates to come in knowing everything. Everybody has the ability to grow and learn. But once in a while, you have an applicant where you know that this just isn’t the right program for them.”
“If we can identify those applicants at the beginning of the process, we save both the applicant and the university a significant amount of time, money, and effort. That alone more than justifies the cost of Kira.”
Link sharing in Kira makes it easy for the admissions team to share a single response or an entire assessment with a new reviewer. EMU’s Occupational Therapy program uses this feature to give applicants a built-in second chance by sending any low-scoring responses for additional review. If there’s a discrepancy in scores, those get sent out for another opinion as well.
“We want to get as many eyes on each applicant as possible, to make sure that no applicants are getting lost under one bad review,” shared Holt.
“Because the reviewing process is so convenient in Kira, we’re able to be very thorough without it overwhelming their workload.”
Small team? Small budget? No problem!
“We’re a small university and a small program with a limited budget and no in-house IT support to fall back on,” Holt shared. “We not only had to be smart about how we were spending, we also had to make sure that any processes we added weren’t going to overwhelm our admissions team.”
Joining forces with some of EMU’s other health sciences programs, including dietetics, orthotics and prosthetics, allowed the admissions teams to share the cost of the platform.
“Since then, our Physician’s Assistant (PA) program has joined as well,” Holt shared. “PA programs are inundated with applicants right now. I was watching them run their admissions process and couldn’t believe how much time it took them.”
“I encouraged them to move to Kira and it changed their workload from days to hours. They can’t believe how much better it is.”
With Kira, EMU’s reviewers spend only four hours per cycle reviewing applicants.
“We tell faculty to reserve around four hours to complete their entire review. Our old process would take multiple days out of their schedules,” Holt explained. “And whether it’s at home or in the office, when they choose to schedule in their reviewing time is completely up to them.”
Holistic admissions without the hassle
“Kira has changed our perspective on the admissions process,” shared Holt. “It removes the hassle and headache for our team, it allows an applicant to really have a voice in the process, and it opens the decision up to more than just grades.”
“Kira makes holistic review possible for our small team.”
“When we first started with Kira, I worked with our faculty to create a general outline of holistic elements and practices that we wanted to incorporate and came to Kira with that list,” Holt shared. “Kira gave us a blueprint, and helped us define what we’re looking for, and create questions to identify those competencies.”
Over the following years, Eastern Michigan OT has worked with their dedicated Client Success Manager to continuously tweak, enhance, and strengthen their interview process.
“Every few years we go in and tweak our assessment,” Holt shared. “I’ll reach out to the whole faculty to ask if they feel like we’re getting to the heart of what it is we want to bring into the program. Do we need a change of competency? Do we need to change the rubric definitions? Do we need to change anything else?”
“Having a point person at Kira means that we have a direct line to someone whenever we have questions or issues,” she added. “At the end of the day, nobody wants more work added to their plate, and Kira ensures we don’t ever have to worry about that.”
“I love our process,” she continued. “We’re able to get a full picture of our applicants with more efficiency and more ease than ever before, helping us more confidently build diverse classes.”
Admitting one of the largest Veterinary Medicine classes in the country each year, Texas A&M School of Veterinary Medicine & Biomedical Sciences (VMBS) relies on an efficient interviewing process to strike a balance between scale and scope.
In past years, the program hosted applicants on campus for a traditional in-person MMI. Stretching across three days, this process, while placing a significant burden on organizers, helped Texas A&M dig deeper into applicants’ soft skills and personality traits.
But when they transitioned their admissions process online in 2021, the School of Veterinary Medicine & Biomedical Sciences discovered a new way to deliver their beloved interview — one that ticked all the boxes without burning out staff — and they haven’t looked back.
The power of the right admissions partner
“The admissions interview has always been a core piece of our assessment process,” shared Texas A&M School of Veterinary Medicine & Biomedical Sciences’ Associate Dean Karen Cornell.
Ten years ago, the school transitioned from a traditional interview format to a Multiple Mini Interview (MMI). The new six-station process took place across three days, with nearly 300 applicants rotating through six-minute stations.
“We were essentially going non-stop for three days,” shared Cornell. “The wear-and-tear on our teams was significant, but we felt that the benefits of the MMI warranted the extra work.”
When the COVID-19 pandemic made it impossible to host students on campus, Texas A&M School of Veterinary Medicine & Biomedical Sciences experienced firsthand how critical their interviewing process was in identifying their best-fit students.
“We made our admissions decisions that year based strictly on academics and the file assessment,” Cornell explained. “For the following year, we knew we needed to bring the MMI back.”
“Veterinary medicine education is a fairly small field so we very often find service providers by word of mouth,” Cornell continued.
“A peer school told us about Kira and how well it’s working for them and we decided to explore it ourselves.”
Moving their interviews online with Kira, Texas A&M is able to maintain the intricacies of their tried-and-true interview while bringing critical flexibility and stability to their admissions process.
“We went into it thinking that this might just be a pandemic solution,” explained Cornell. “But after that first year using the platform, we saw what benefits, in addition to flexibility and time savings, Kira could bring to our process.”
Spotlighting objectivity in admissions
“We believe that the virtual process actually results in a stronger assessment.”
“It’s not uncommon to hear that programs want to interview in person so that they can get an overall feel of the applicant,” Cornell observed.
“Thinking about it more deeply though, that kind of subjective evaluation shouldn’t be incorporated into admissions assessments at all.”
“We value our process precisely because reviewers are instructed to use clearly defined rubrics that are designed to eliminate that kind of subjectivity,” she continued. “If you’re sticking to those standards of equitable review, it makes no difference whether you’re assessing the applicant in person or online.”
Revitalizing a tried-and-true interview
Accounting for around 20% of an applicant’s overall admissions score, Texas A&M School of Veterinary Medicine & Biomedical Sciences now conducts their MMI asynchronously with Kira Talent.
“Applicants are offered interviews based on an academic review,” explained Cornell. “They receive an invitation to interview, giving them a date and time when the on-demand interview will be open for a 4-hour window. During that time, applicants move through each of the six stations, just as they would in an in-person setting.”
Using a horizontal reviewing method, each response is then viewed and scored independently by two reviewers.
“This structure reflects the way stations were conducted and scored in our in-person MMI,” Cornell explained. “There were always two reviewers that assessed each question across candidates. Now we simply have two reviewers reviewing each video response.”
Looking to conduct an online MMI in real-time? Learn how Arizona Vet Med is meeting applicants face to face with a live MMI in Kira
Even the campus tours at Texas A&M have been reimagined and adapted to suit the new remote admissions process.
“We have what we call an admitted students day,” explained Cornell. “Applicants who have received an offer of admission or are on the alternate list are invited to come to campus, meet the faculty, and get a feel for the school community.”
“We’ve actually found that bringing students to campus separately from the interview helps to support the right atmosphere.”
Scaling admissions without increasing fatigue
The efficiency and accessibility of their process with Kira has helped Texas A&M achieve their goal of scaling the Veterinary Medicine program.
“We had a set goal of increasing our class size,” shared Cornell. “In order to do that while maintaining the quality of applicants admitted, we needed to reach a wider pool of candidates. Kira gave us a way to do that.”
“This past year, we had around 1250 applicants,” she continued. “Of those, we interviewed around 350. With that number of applicants, compared to the size of our team, it would have been a challenge to bring them all to campus.”
"With Kira, we’ve been able to increase the number of applicants we interview with minimal additional burden on our team."
VMBS’s reviewers supported the sentiment in a post-cycle survey conducted by Texas A&M, with the overall majority sharing that they enjoyed the ease and convenience of working in Kira.
“At the end of the day, Kira is a more efficient use of our reviewers’ time,” Cornell shared. “Instead of having to set aside three full days for interviews, they can work when it’s convenient for them, whether in the office or at home in their pyjamas.”
“The problem of reviewer fatigue, which used to be a significant challenge once we got to the third straight day of interviews, is now completely solved.”
The University of New England (UNE) is known amongst applicants for its tight-knit campus community, and known amongst healthcare professionals for the collaborative, cross-disciplinary teaching style that makes it a national leader in interprofessional healthcare education.
With several top-ranked programs, including Northern New England’s only dental college and a ‘Best College’ ranking in the 2022 U.S. News & World Report, UNE is setting a new standard for healthcare education.
Rika Judd, the Director of Graduate Admissions at UNE, joined the university in 2019 with a unique personal mission. Transitioning from her previous role at Liaison International, Judd used her knowledge of the technologies available to higher ed admissions teams to help transform UNE’s admissions process.
“When I first got to UNE, all of the graduate programs were conducting on-campus interviews, and there was no option for a virtual interview whatsoever,” she shared. “I knew that if we were going to continue attracting top applicants to our programs, we needed to evolve.”
“We’re competing for applicants who have more options for where and how to pursue their education than ever before. On top of that, people are questioning the value of a college education at all.”
“I approached my new role at UNE with the awareness that changes to the admissions process should be guided by how they meet the needs and expectations of prospective applicants, not by how they suit the comfort level of administrators and faculty.”
“In our current admissions landscape, that has meant a transition to virtual admissions,” Judd continued.
“With Kira, we’ve been able to build an applicant-first admissions process that actually also makes it more convenient and efficient for administrators and faculty.”
Choosing Kira over Zoom
“I was first introduced to Kira several years ago when I was working for Liaison,” shared Judd. “Kira had just partnered with Liaison to integrate with the Centralized Application Service (CAS) platform.”
“So when I started planning out how to make the interviewing process at UNE virtual, Kira was top of mind.”
But while Judd knew how much more efficient and accessible Kira could make UNE’s recruitment and admissions process, not all administrators and faculty members were immediately convinced they could use a virtual interviewing platform to recruit an entire class.
A common suggestion was to use a video conferencing tool like Zoom instead, but logistical burdens and clunky technology led to a poor experience for UNE’s admissions interviews.
“While Zoom has some of the same functionality, there are significant and problematic gaps when it comes to admissions interviews,” she explained.
From a recruitment standpoint, Zoom couldn’t provide the professional interviewing experience that applicants expect from a top-tier school like UNE.
“Using a video conferencing platform is like trying to fit a square peg in a round hole for schools. The end result is disjointed and clunky.”
“That isn’t the impression of UNE that we want our applicants to walk away with,” Judd explained.
From a logistical standpoint, Zoom was also far from ideal.
“The amount of resources required to manage interviews in Zoom is immense,” Judd explained.
“Once the program faculty actually sat down and looked at all the work, and workarounds, required, they quickly abandoned the notion of interviewing in Zoom.”
Outlining the logistical and recruitment challenges they would face with Zoom helped Judd secure the all-important buy-in from the program faculty.
“Once programs understood those challenges, it really helped them see the true value of a platform built for higher education like Kira.”
Engaging more applicants by separating campus visits from interview days
The School of Dental Medicine was the first to start conducting virtual interviews with Kira Talent, quickly followed by the Occupational Therapy and Physical Therapy programs, and the College of Osteopathic Medicine.
“I would love to expand the use of Kira to every program.”
A goal that Judd is on her way to achieving.
“We’re in the process of bringing other programs onboard,” she shared. “These programs were initially hesitant because they didn’t want to lose the impact of an on-campus experience.”
However, by separating the campus visit from the admissions interview, schools are not only reaching more applicants but they’re actually seeing greater engagement from visiting students.
“At UNE, we’re hosting open houses for accepted students instead of requiring every applicant to come on campus for an interview,” Judd explained.
“From an Equity, Diversity, and Inclusion (EDI) standpoint, this means that UNE is removing the cost of travel as a barrier to application.”
From flights or gas to hotels, time off work or family obligations, the costs of on-campus interviews quickly add up.
“Applicants from underrepresented backgrounds are typically more affected by these kinds of cost barriers, which means on-campus interviews disproportionately disadvantage those candidates,” Judd added.
Even for those who can afford it, the stress surrounding interview days makes them less than ideal for selling the on-campus experience.
A campus day provides a much more conducive environment for applicants to meet one another as potential classmates, instead of as interview competition.
With the stress of the interview behind them and an offer letter in their pocket, applicants are not only more likely to actively engage in activities and information sessions, but can use the visit as an opportunity to start building relationships with faculty and peers, which often holds the biggest sway in their enrollment decision.
Setting a new standard for admissions accessibility
“Conducting interviews with Kira is so much easier in the long run, it’s just the initial hesitation to make a change that can be hard.”
“It’s very similar to when schools were moving from paper applications to online systems like Liaison’s CAS,” Judd added. “It took time for some to get on board, but then all of a sudden it would click that a CAS meant they no longer had to manage all these paper files.”
“Now that we’re coming out on the other end of the pandemic, I want to make sure that the lessons we learned are being used to build smarter and more effective admissions processes,” she continued.
“Over the last few years, we’ve set new expectations for admissions accessibility. We need to continue meeting those expectations.”
At the University of Alberta, it’s not only in admissions where Kira Talent is helping engage applicants.
“This year, we had more than double the number of applicants to our mentorship program,” shared Dallyce Bialowas, the Student Engagement Specialist at the University of Alberta Faculty of Science. “Using Kira Talent to assess those applicants and identify student leaders helped me manage the increase.”
Connecting incoming students with upper-year volunteers, the Science Mentor Program helps new students become thriving members of the campus community. From enrollment through their first academic year, the mentees are able to select the method and amount of support they need, with options ranging from text messaging to in-person connection.
By using Kira Talent to interview and assess the students applying to become mentors, Bialowas is able to hone in on key leadership skills and personality traits.
“The Science Mentor Program allows our newest students to learn and benefit from the lived experience of their peers as they find their place on campus,” explained Bialowas. “In order to support that process, we need to make sure that the mentors we’re hiring have the right soft skills.”
Establishing an objective and efficient approach
“Prior to my current role in student engagement, I worked at the University of Alberta College of Pharmacy which uses Kira Talent to help assess applicants during the admissions process for the soft skills they will need in their future career as a healthcare professional,” shared Bialowas. “When I started with the Science Mentor Program, I knew right away that Kira could help me scale and improve the assessment process.”
Before implementing Kira, the University of Alberta Science Mentor Program used in-person interviews to assess their applicants, with one faculty staff member conducting the interviews with the help of existing senior mentors.
“The program at that time was much smaller and even then the process was time-consuming,” shared Bialowas.
With more than double the number of applicants this past cycle, the Science Mentor Program needed to streamline their process, and they needed to do it quickly.
“If we didn’t switch to Kira Talent for this fall, the interviewing processes would have taken me weeks,” shared Bialowas.
And time wasn’t the only thing being lost.
"The search and selection process could be very subjective," Bialowas explained. "With Kira, I saw the opportunity to formalize the recruitment process using objective measures on which to base applicant rankings."
“Going forward, I want to make sure that my decisions are as transparent, and therefore defensible, as possible.”
A new mode of mitigating bias
“Kira’s anti-bias training was a massive benefit for me,” shared Bialowas. “Bias is a big star item on campuses right now; it’s all we’re talking about.”
“Top programs and admissions leaders are investing a lot into re-assessing and ensuring that they’re being inclusive and cognizant in their evaluations,” she added.
“It can be a significant undertaking, but with Kira, it’s built right into the process, which makes it so convenient.”
“I’ve reached out to other admissions teams to tell them about Kira’s anti-bias workshop and how much it can impact the admissions process,” continued Bialowas. “It has made such an impact in the development of our assessment process.”
The right tools to find the right mentors
Beyond simply offering a platform through which to assess her applicants, Bialowas knew that Kira could help her establish competencies, create the criteria, and, ultimately, recruit mentors that demonstrate the qualities needed to be successful.
“The competencies we developed with Kira provide objective, measurable metrics for our mentor selection,” explained Bialowas.
“We’re getting more qualified candidates with skills that more closely align with the values and goals of the program.”
“Leading up to my first meeting with Kira I spent a lot of time researching what makes a great mentor,” she continued. “Leadership skills were the most popular factor cited but nobody talked about what that means and how to assess it. It was my Client Success Manager at Kira who helped me go deeper and establish what a star leader would do, and how we can identify those kinds of skills and qualities during an interview.”
And when an otherwise strong applicant falters in one area, Kira is providing the insights Bialowas needs to determine whether they should be kept in the running.
“We’re able to identify areas where otherwise strong applicants might need a little extra training,” Bialowas continued. “We can then make sure that we add those focuses to the training sessions during our orientation.”
“Kira is really helping me build out the program,” she added “The student outcomes are that much better.”
A multi-faceted evaluation for a modern program
Using a combination of timed-video and timed-written responses, the University of Alberta’s Science Mentor Program is able to assess applicants' communication skills across modalities.
“Kira gives us the option to assess applicants’ communication skills in a way that reflects how they’ll need to communicate as mentors,” explained Bialowas.
“We’re asking our students how they want to be supported and many are choosing online interactions.”
“Our mentors communicate through social media, chat rooms, text, and email,” Bialowas continued. “So a simple interview isn’t enough to assess that range of communication ability. With the option to gather written responses in Kira, we’re able to assess how well they can convey a message in real-time.”
Looking forward, Bialowas hopes that the University of Alberta’s success will inspire more mentorship programs to build out their admissions processes.
“When I speak to peers in other mentorship programs, they’re surprised by the depth of insight we’re able to glean from applicants’ responses,” she explained. “There’s so much flexibility in the Kira platform, it’s not just about academics. We’re building out an important piece of the student experience.”
An innovative hybrid program – one of few offered in the United States – College of Saint Mary’s Doctor of Physical Therapy (DPT) is changing the game for accessible and diverse health care education.
“Many areas of the United States don’t have access to physical therapy services,” shared Dr. Kimberly Varnado, Director of the Doctor of Physical Therapy Program at the College of Saint Mary. “Reaching and engaging applicants in those communities can be difficult and, even when you succeed, students who leave their communities to attend school often stay in the city where they studied. So even if you’re enrolling a diverse pool of applicants in an on-campus program, you might not be addressing the provider access issue that we have in physical therapy.”
“Our program is designed to address those health equity issues in our country,” she continued. “When the College of Saint Mary first set out to produce a physical therapy program they were planning to offer it on campus. But when they did a needs analysis what they found was the need for more accessible education.”
Development of the College of Saint Mary’s hybrid DPT program began in 2017, with the program officially launching in early 2020. Ahead of the game in terms of virtual education, the DPT program was a pilot for other hybrid health care programs at the college — one that quickly proved itself to be very successful.
“30% of students in our program are from underrepresented populations,” shared Dr. Varnado. “That’s a great start for such a new program, especially compared to national averages, but we still have a long way to go.”
Focused on preparing physical therapists to work with a diverse patient population and to be advocates for health equity in their communities, the College of Saint Mary DPT knew that when it came to admitting students into their program, soft skills would be critical.
“That’s what we really like about Kira Talent — it helps us capture the student we are looking for.”
An admissions process that aligns with program values
When we were evaluating other assessment platforms we noticed that none of them specialized in admissions interviewing,” shared Dr. Varnado. “They weren’t focused on equity in admissions, and that came across in their execution.”
“Kira’s mission of mitigating bias in the admissions process and improving accessibility for applicants made all the difference. And it’s something we’ve continued to see the impact of as we’ve used the platform.”
One feature that particularly stood out for the DPT admissions team was Kira’s inter-rater reliability dashboard. The dashboard provides teams with real-time visibility into any significant variance in reviewer scores, helping them better train their admissions committee.
“In a traditional review process I’d have no data to compare these differences,” explained Dr. Varnado.
“There are so many checks and balances built into the Kira platform, which ensure that applicants have a fair and equitable chance to gain admission to the DPT program.”
Having assessment responses recorded and available on-demand also means that the college is able to gather multiple perspectives on each applicant.
“Each reviewer brings a different perspective,” explained Somyoo. “In a one-on-one interview, we wouldn’t be able to ask someone to repeat something or to get someone else’s opinion on their response or their body language. With Kira, we’re able to rewind the videos and share the link with another reviewer to get another opinion.”
“It takes the implicit bias out of the interview process,” added Melissa Griffin, the Graduate Health Professions Recruiter at the College of Saint Mary.
“Kira gives us such a candid view of our applicants while allowing us to be as fair as we can be. Having data at our fingertips makes it not only possible but easy.”
“We want to make sure that within this inclusive learning community we’re letting them know that these are things we’re focused on and looking for and that it’s a fair process for them,” Dr. Varnado continued. “Kira makes the admissions process very transparent, and right now our applicants and reviewers want transparency.”
Addressing reviewer and admin fatigue
“In working with program directors around the country, I’ve seen firsthand how stressed everyone is because their faculty are so overloaded,” shared Dr. Varnado.
“All I keep thinking is that there are little things we can do to make their lives easier. Kira Talent is one of those things.”
“Throughout my 10 years working in physical therapy education I always made sure that I was never on the admissions committee because it was way too much work,” Dr. Varnado continued. “With Kira, most of that work is done for you, all you have to do is click a button and download the spreadsheet. So kudos to Kira Talent, because now I’m a co-chair of the admissions committee and it’s such an easy, seamless process that I actually love being on the admissions committee!”
Kira’s integration with Liason’s PTCAS has streamlined the admissions process for the College of Saint Mary’s DPT program even further. After reviewing the submitted applications in PTCAS, successful applicants receive an email link inviting them to complete an assessment in Kira. Once the assessment is complete, a member of the DPT faculty is assigned to review the video recordings.
“Faculty have 48 hours to review applicants but with Kira, it’s such a quick process that they can review an applicant in less than 10 minutes,” shared Nipaporn Somyoo, Assistant Professor of Physical Therapy and admissions committee co-chair at the College of Saint Mary DPT. “I just send them a link and oftentimes I get an email right back letting me know it’s been completed.”
“But if a faculty member is overloaded, say they maybe have a heavier course load one semester or they’re buried in projects, we can very easily go into Kira and assign them fewer applicants,” Somyoo added. “We can even transfer their assigned applicants to be reviewed by someone else.”
“I really appreciate the ease and control of the process with Kira,” she continued. “As the co-chair of the admissions committee, it provides me with the ultimate convenience. It’s seamless for our faculty and it’s efficient for our team.”
Connecting with the new generation of applicants
“I’ve been part of a residential program where applicants had to dress up and fly in for an in-person interview,” shared Dr. Varnado. “It was stressful for the students and sometimes you don’t get the best interactions with them in person.”
“From watching the videos of applicants, it’s clear that we are working with a generation that is comfortable being on the computer,” added Kyra Gause, Program Clinical Coordinator at College of Saint Mary DPT. “Kira allows students to complete their interview when and where they're comfortable, and that’s what that generation is used to and has come to expect.”
With several classes having now moved successfully through the program, the College of Saint Mary DPT demonstrates a strong case for virtual innovation in healthcare education.
“We’re challenging beliefs both at our college and in health care education nationally, as other programs can see how we’re reaching applicants all over the country,” continued Gause. “We’re expanding the school’s purview of students.”
“A lot of programs at College of Saint Mary are now looking to add Kira Talent to their own processes because they see how well it’s working,”
“For us, it was always an obvious choice. The benefits of Kira are something we were sold on years ago,” added Dr. Varnado.
Oregon Health and Science University’s School of Medicine is well known for its focus on innovation and uniquely collaborative learning environment. Through cutting-edge research projects, a nationally recognized curriculum and a number one hospital ranking by U.S. News, OHSU School of Medicine offers its students much more than just a classroom.
With nearly 6500 submitted applications throughout each six-month rolling admissions cycle, the competition for a place in the medical program is fierce.
“Each year, we invite around 550 students to take part in our MMI,” shared Katy Guertin-Davis, the Administrative Manager at OHSU School of Medicine. “From there, we send out admissions offers to around 150 students.”
With so much on the line for applicants, the MMI plays a critical role in helping OHSU identify their best-fit candidates. Through eight to ten stations, two of which are collaborative, and a traditional one-on-one interview, OHSU is able to assess applicants’ aptitudes and soft skills in addition to their clinical knowledge.
Transitioning their process online in 2021, OHSU experienced one stress-inducing admissions cycle hosting a diminished version of their MMI on Webex before deciding that there must be a better way.
The solution was Kira Talent.
The tried and true process, reworked and derailed
“When we hosted our MMIs in person we had two long hallways set up exactly like a doctor’s office,” shared Kari Kreidberg, the Interview Coordinator at OHSU School of Medicine. “Each applicant would have two minutes to read the case outside of the room and then eight minutes to interact with reviewers in the room. In our collaborative stations, applicants were able to interact with one another as well as with the reviewers, as they made their way through role-playing scenarios and more traditional interview-style stations.”
“With Webex, we had to completely rework our tried and true process.”
“Webex was not designed for the MMI, it’s not easy to use, and relies a lot on the technical abilities of reviewers and applicants,” Kreidberg continued. “Roleplay stations, for example, were extremely important to our admissions process and we had to completely abandon the idea due to Webex’s functionality.”
OHSU was forced to eliminate the collaboration and role-play stations, and reduce the process to only six stations total with a shortened time of six minutes per station.
Logistical headaches and rampant errors
Applicants and reviewers were given a schedule of individual links and were instructed to click in and out of each link for their interactions, mimicking the idea of entering and leaving a room. Unfortunately, having multiple links that participants needed to keep track of created a lot of confusion for OHSU’s reviewers and applicants.
“Someone could click the link at the wrong time and end up too early, ending up in a room with another applicant,” explained Kreidberg.
Training reviewers on the platform proved to be a challenge as well, with Kreidberg spending countless hours in small group meetings walking reviewers through the process prior to them signing up to volunteer.
“Many of our reviewers needed this time to feel comfortable enough to use the Webex platform and sign up to volunteer,” she shared. “It took up quite a bit of my time just to train reviewers for the Webex platform and oftentimes we had to verbally walk reviewers through our file-sharing site. It created a lot of hand-holding through the whole process to make sure they were ready to go when the MMI started.”
And the administrative burden only grew as OHSU Medicine’s admissions team got closer to interview day.
“I spent countless hours troubleshooting,” explained Kreidburg. “Creating specific links for each room was a logistical headache and the intricate schedule that kept the process on track was constantly derailed by technical and user errors.”
“Reviewers would share their screen accidentally, camera and microphones were blocked by privacy settings and login issues would also get in the way,” she continued.
“Even with us checking each room, errors in Webex were rampant.”
Searching for a better solution
As the OHSU admissions team approached the 2022 admissions cycle, they knew something needed to change.
“We began looking for a platform that was easy to use and designed for our interviewing purposes,” Kreidberg shared. “Several platforms that we considered looked great on paper but just didn’t perform. Finally, we found Kira Talent.”
Using Live Interviewing in Kira, OHSU has been able to regain the integrity of their MMI, while making the virtual interview process more efficient with a platform built for medical school interviews.
“The roleplay stations are such an important part of our process, and having them back in our MMI has helped us better assess how applicants deal with conflict, professionalism, and general communication skills,” Kreidberg explained.
“This really pleased our admissions committee because we’ve regained the validity of the MMI, which is so important to their decision-making process.”
Hours saved and stress eliminated
Delivering their MMI with Kira Talent, OHSU School of Medicine estimates they’re saving over 5 hours per week, averaging 75+ hours per admissions cycle.
“Technical troubleshooting was a significant hurdle for our team with Webex, so having Kira’s 24/7 technical support has been huge,” Guertin-Davis shared.
“When we were using Webex I felt so disconnected from our reviewers and applicants and felt unable to build relationships with them like I could when we had our interviews in person.”
“With Kira, I’ve been able to reinvest the time-savings back into building those relationships,” Kreidberg added.
Boosting reviewer recruitment and retention
With so many hours back in her day, Kreidberg has been able to connect with her reviewers, learning about them and answering questions about cases they’ve prepared for the interview.”
“That kind of relationship-building is so important for reviewer retention.”
Like many schools, OHSU’s reviewing team is made up of volunteers. And while delivering the MMI online eliminated geographical constraints for recruitment, Guertin-Davis and her team know that they still need to offer an engaging experience if they want reviewers to volunteer again next cycle.
“Before using Kira, our reviewers had to juggle multiple links,” explained Guertin-Davis. “We relied on reviewers to share their screen, keep track of scoring documents, and remember where they were in the schedule. It was a lot to keep track of.”
“With Kira, we’ve seen considerably less turnover from previous years, both with Webex and in-person,” Guertin-Davis continued. “Our reviewers have found it easier to focus on conversations and are spending less energy worrying about things on the technical side going wrong, as they know they have instant access to Kira’s support team.”
“The positive experience has directly enhanced our reviewer recruitment and retention.”
A flexible platform to build your interview your way
“Another big reason why we chose Kira was the flexibility of the platform,” shared Guertin-Davis. “We love how the platform works within our existing system so seamlessly.”
“Kira lets us do everything we want without having to completely overhaul our very robust, homegrown application management system.”
“There was no one-size-fits-all approach with Kira,” she continued.
OHSU’s dedicated Client Success Manager (CSM) worked with the admissions team to design and build their custom Live Interview. From integrating an existing scoring system to supporting question randomization that promotes a fair admissions process throughout the rolling interviews.
“The Kira platform was flexible enough to adjust to suit our process, rather than the other way around.”
Delivering a seamless experience
“Kira’s seamless, single-click experience helps us deliver an engaging and professional MMI,” Guertin-Davis shared.
Having one link connecting participants to all of their stations has not only streamlined OHSU’s MMI experience for both applicants and reviewers, but it has vastly reduced the margin for user error. And with Kira’s all-in-one platform, reviewers aren’t having to juggle between screen sharing, interview links, scoring documents, and more, and can focus on their interactions with the applicants.
“Once the MMI starts, applicants rotate through their stations automatically, so it lets reviewers focus on the interactions themselves and not the details of where they have to go next,” explained Guertin-Davis. “It’s an efficient and intuitive platform that works for everyone involved. We don’t feel the need to check in and make sure things are running smoothly behind the scenes.”
OHSU School of Medicine’s new interviewing process received high praise from their applicants as well.
“Returning applicants who used Webex the year prior shared that Kira felt much more enjoyable,” Kreidberg shared. “We want our applicants to feel as comfortable and supported as possible, so they can see the kind of support our school offers.”
“We are certainly staying virtual next cycle,” Guertin-Davis added. “Logistically it just makes so much sense to keep our process online, especially given how pleased everyone has been with the Kira platform.”
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