Founded in 1941, Eastern Michigan University’s (EMU) Occupational Therapy (OT) program has a long-standing tradition of excellence. With consistently high pass rates on the National Board for Certification in Occupational Therapy (NBCOT) examination — averaging over 99% across the past five years — and a strong history of successful alumni, the program showcases all the right numbers.
But for EMU’s OT program, excellence goes beyond the metrics.
“Our students most often comment on the sense of community within our program,” shared Sharon Holt, Full Time Lecturer III who leads the admissions process for the OT Program at Eastern Michigan OT. “We all work forward together.”
The desire to continue fostering that tight-knit atmosphere drove Holt and the EMU OT faculty to transition to a holistic admission process in 2018. By reducing the focus on metrics and considering applicant experiences and attributes, EMU OT's new process gives them a comprehensive view of their applicants, and their assessment in Kira Talent allows them to dive deeper into applicants' attributes.
Being proactive about diversity
As the first Occupational Therapy program in the United States to partner with Kira, EMU redefined convenience and accessibility for OT admissions.
“Using Kira allowed us to eliminate some barriers for applicants, such as travelling for an in-person interview," Holt shared. "It also fit into our consideration of attributes and helped us gain a better understanding of the different strengths the person might bring to our program.”
After all, having an equitable admissions process is only one part of increasing diversity in your program. By making the admissions process more accessible, Eastern Michigan OT is able to create a more fair application process for all applicants.
“We can do a lot to ensure that we’re levelling the playing field for diverse applicants in the admissions process,” Holt explained. “Kira is part of our efforts to be proactive about how we’re reviewing a diverse field of applicants.”
Eliminating bias without losing insights
Prior to Kira, Eastern Michigan OT conducted on-campus interviews where applicants would sit down with two members of the faculty. Stretching across several weeks, the process was a strain on EMU’s faculty and admissions team. But for Holt and the OT Faculty, the bigger concern was the vulnerability of the interviews to admissions bias.
“It’s extremely difficult to guard against implicit biases within that kind of interview format,” she explained. "From the outfit a candidate chose to wear to how the reviewer posed the question, many factors could have impacted an applicant's response as well as how a question was scored."
In order to reduce the impact on their admissions process, Eastern Michigan OT took the interviewing component out of their admissions process.
“We quickly realized that, while we were mitigating bias, we were losing important insights into our applicants in the process,” Holt shared.
“By moving our interviews to Kira, we found a way that we could regain those insights, mitigate bias, and get our whole faculty involved in the admissions process.”
“With in-person interviews, there was no way to know if something had impacted the scores,” Holt continued. “With Kira, we can easily bring in another reviewer and get a second opinion.”
Learn more about the nine most common forms of bias and how Kira helps mitigate them
Identifying the right applicants for your classroom
“We are a growth mindset program,” shared Holt. “We certainly don’t expect candidates to come in knowing everything. Everybody has the ability to grow and learn. But once in a while, you have an applicant where you know that this just isn’t the right program for them.”
“If we can identify those applicants at the beginning of the process, we save both the applicant and the university a significant amount of time, money, and effort. That alone more than justifies the cost of Kira.”
Link sharing in Kira makes it easy for the admissions team to share a single response or an entire assessment with a new reviewer. EMU’s Occupational Therapy program uses this feature to give applicants a built-in second chance by sending any low-scoring responses for additional review. If there’s a discrepancy in scores, those get sent out for another opinion as well.
“We want to get as many eyes on each applicant as possible, to make sure that no applicants are getting lost if they receive one bad review,” shared Holt.
“Because the reviewing process is so convenient in Kira, we’re able to be very thorough without it overwhelming their workload.”
Small team? Small budget? No problem!
“We’re a small university and a small program with a limited budget and limited IT support to fall back on,” Holt shared. “We not only had to be smart about how we were spending, we also had to make sure that any processes we added weren’t going to overwhelm our program’s faculty and admissions team.”
Joining forces with some of EMU’s other health sciences programs, including dietetics, orthotics and prosthetics, allowed the admissions teams to share the cost of the platform initially. Seeing the effectiveness of using Kira, the Physician Assistant Program has also joined the platform.
Holistic admissions without the hassle
“Kira has changed our perspective on the admissions process,” shared Holt. “It removes the hassle and headache for our team, it allows an applicant to really have a voice in the process, and it opens the decision up to more than just grades.”
With Kira, EMU’s reviewers spend aproximately four hours per cycle reviewing applicants.
“We tell faculty to reserve around four hours to complete their entire review. Our old process would take multiple days out of their schedules,” Holt explained. “And whether it’s at home or in the office, when they choose to schedule in their reviewing time is completely up to them.”
“Kira makes holistic review possible for our small team.”
“When we first started with Kira, I worked with our faculty to create a general outline of holistic elements and practices that we wanted to incorporate and came to Kira with that list,” Holt shared. “Kira gave us a blueprint, and helped us define what we’re looking for, and create questions to identify those competencies.”
Over the following years, Eastern Michigan OT has worked with their dedicated Client Success Manager to continuously tweak, enhance, and strengthen their interview process.
“Every few years we go in and tweak our assessment,” Holt shared. “I’ll reach out to the whole faculty to ask if they feel like we’re getting to the heart of what it is we want to bring into the program. Do we need a change of competency? Do we need to change the rubric definitions? Do we need to change anything else?”
“Having a point person at Kira means that we have a direct line to someone whenever we have questions or issues,” she added. “At the end of the day, nobody wants more work added to their plate, and Kira ensures we don’t ever have to worry about that.”
Discover what other schools thought of their experience with Kira Talent
“I love our process,” she continued. “We’re able to get a full picture of our applicants with more efficiency and more ease than ever before, helping us more confidently build our OT classes.”
Admitting one of the largest Veterinary Medicine classes in the country each year, Texas A&M School of Veterinary Medicine & Biomedical Sciences (VMBS) relies on an efficient interviewing process to strike a balance between scale and scope.
In past years, the program hosted applicants on campus for a traditional in-person MMI. Stretching across three days, this process, while placing a significant burden on organizers, helped Texas A&M dig deeper into applicants’ soft skills and personality traits.
But when they transitioned their admissions process online in 2021, the School of Veterinary Medicine & Biomedical Sciences discovered a new way to deliver their beloved interview — one that ticked all the boxes without burning out staff — and they haven’t looked back.
The power of the right admissions partner
“The admissions interview has always been a core piece of our assessment process,” shared Texas A&M School of Veterinary Medicine & Biomedical Sciences’ Associate Dean Karen Cornell.
Ten years ago, the school transitioned from a traditional interview format to a Multiple Mini Interview (MMI). The new six-station process took place across three days, with nearly 300 applicants rotating through six-minute stations.
“We were essentially going non-stop for three days,” shared Cornell. “The wear-and-tear on our teams was significant, but we felt that the benefits of the MMI warranted the extra work.”
When the COVID-19 pandemic made it impossible to host students on campus, Texas A&M School of Veterinary Medicine & Biomedical Sciences experienced firsthand how critical their interviewing process was in identifying their best-fit students.
“We made our admissions decisions that year based strictly on academics and the file assessment,” Cornell explained. “For the following year, we knew we needed to bring the MMI back.”
“Veterinary medicine education is a fairly small field so we very often find service providers by word of mouth,” Cornell continued.
“A peer school told us about Kira and how well it’s working for them and we decided to explore it ourselves.”
Moving their interviews online with Kira, Texas A&M is able to maintain the intricacies of their tried-and-true interview while bringing critical flexibility and stability to their admissions process.
“We went into it thinking that this might just be a pandemic solution,” explained Cornell. “But after that first year using the platform, we saw what benefits, in addition to flexibility and time savings, Kira could bring to our process.”
Spotlighting objectivity in admissions
“We believe that the virtual process actually results in a stronger assessment.”
“It’s not uncommon to hear that programs want to interview in person so that they can get an overall feel of the applicant,” Cornell observed.
“Thinking about it more deeply though, that kind of subjective evaluation shouldn’t be incorporated into admissions assessments at all.”
“We value our process precisely because reviewers are instructed to use clearly defined rubrics that are designed to eliminate that kind of subjectivity,” she continued. “If you’re sticking to those standards of equitable review, it makes no difference whether you’re assessing the applicant in person or online.”
Revitalizing a tried-and-true interview
Accounting for around 20% of an applicant’s overall admissions score, Texas A&M School of Veterinary Medicine & Biomedical Sciences now conducts their MMI asynchronously with Kira Talent.
“Applicants are offered interviews based on an academic review,” explained Cornell. “They receive an invitation to interview, giving them a date and time when the on-demand interview will be open for a 4-hour window. During that time, applicants move through each of the six stations, just as they would in an in-person setting.”
Using a horizontal reviewing method, each response is then viewed and scored independently by two reviewers.
“This structure reflects the way stations were conducted and scored in our in-person MMI,” Cornell explained. “There were always two reviewers that assessed each question across candidates. Now we simply have two reviewers reviewing each video response.”
Looking to conduct an online MMI in real-time? Learn how Arizona Vet Med is meeting applicants face to face with a live MMI in Kira
Even the campus tours at Texas A&M have been reimagined and adapted to suit the new remote admissions process.
“We have what we call an admitted students day,” explained Cornell. “Applicants who have received an offer of admission or are on the alternate list are invited to come to campus, meet the faculty, and get a feel for the school community.”
“We’ve actually found that bringing students to campus separately from the interview helps to support the right atmosphere.”
Scaling admissions without increasing fatigue
The efficiency and accessibility of their process with Kira has helped Texas A&M achieve their goal of scaling the Veterinary Medicine program.
“We had a set goal of increasing our class size,” shared Cornell. “In order to do that while maintaining the quality of applicants admitted, we needed to reach a wider pool of candidates. Kira gave us a way to do that.”
“This past year, we had around 1250 applicants,” she continued. “Of those, we interviewed around 350. With that number of applicants, compared to the size of our team, it would have been a challenge to bring them all to campus.”
"With Kira, we’ve been able to increase the number of applicants we interview with minimal additional burden on our team."
VMBS’s reviewers supported the sentiment in a post-cycle survey conducted by Texas A&M, with the overall majority sharing that they enjoyed the ease and convenience of working in Kira.
“At the end of the day, Kira is a more efficient use of our reviewers’ time,” Cornell shared. “Instead of having to set aside three full days for interviews, they can work when it’s convenient for them, whether in the office or at home in their pyjamas.”
“The problem of reviewer fatigue, which used to be a significant challenge once we got to the third straight day of interviews, is now completely solved.”
The University of New England (UNE) is known amongst applicants for its tight-knit campus community, and known amongst healthcare professionals for the collaborative, cross-disciplinary teaching style that makes it a national leader in interprofessional healthcare education.
With several top-ranked programs, including Northern New England’s only dental college and a ‘Best College’ ranking in the 2022 U.S. News & World Report, UNE is setting a new standard for healthcare education.
Rika Judd, the Director of Graduate Admissions at UNE, joined the university in 2019 with a unique personal mission. Transitioning from her previous role at Liaison International, Judd used her knowledge of the technologies available to higher ed admissions teams to help transform UNE’s admissions process.
“When I first got to UNE, all of the graduate programs were conducting on-campus interviews, and there was no option for a virtual interview whatsoever,” she shared. “I knew that if we were going to continue attracting top applicants to our programs, we needed to evolve.”
“We’re competing for applicants who have more options for where and how to pursue their education than ever before. On top of that, people are questioning the value of a college education at all.”
“I approached my new role at UNE with the awareness that changes to the admissions process should be guided by how they meet the needs and expectations of prospective applicants, not by how they suit the comfort level of administrators and faculty.”
“In our current admissions landscape, that has meant a transition to virtual admissions,” Judd continued.
“With Kira, we’ve been able to build an applicant-first admissions process that actually also makes it more convenient and efficient for administrators and faculty.”
Choosing Kira over Zoom
“I was first introduced to Kira several years ago when I was working for Liaison,” shared Judd. “Kira had just partnered with Liaison to integrate with the Centralized Application Service (CAS) platform.”
Learn more about how Kira integrates with your Liaison CAS application
“So when I started planning out how to make the interviewing process at UNE virtual, Kira was top of mind.”
But while Judd knew how much more efficient and accessible Kira could make UNE’s recruitment and admissions process, not all administrators and faculty members were immediately convinced they could use a virtual interviewing platform to recruit an entire class.
A common suggestion was to use a video conferencing tool like Zoom instead, but logistical burdens and clunky technology led to a poor experience for UNE’s admissions interviews.
“While Zoom has some of the same functionality, there are significant and problematic gaps when it comes to admissions interviews,” she explained.
From a recruitment standpoint, Zoom couldn’t provide the professional interviewing experience that applicants expect from a top-tier school like UNE.
“Using a video conferencing platform is like trying to fit a square peg in a round hole for schools. The end result is disjointed and clunky.”
“That isn’t the impression of UNE that we want our applicants to walk away with,” Judd explained.
From a logistical standpoint, Zoom was also far from ideal.
“The amount of resources required to manage interviews in Zoom is immense,” Judd explained.
“Once the program faculty actually sat down and looked at all the work, and workarounds, required, they quickly abandoned the notion of interviewing in Zoom.”
Outlining the logistical and recruitment challenges they would face with Zoom helped Judd secure the all-important buy-in from the program faculty.
“Once programs understood those challenges, it really helped them see the true value of a platform built for higher education like Kira.”
Engaging more applicants by separating campus visits from interview days
The School of Dental Medicine was the first to start conducting virtual interviews with Kira Talent, quickly followed by the Occupational Therapy and Physical Therapy programs, and the College of Osteopathic Medicine.
“I would love to expand the use of Kira to every program.”
A goal that Judd is on her way to achieving.
“We’re in the process of bringing other programs onboard,” she shared. “These programs were initially hesitant because they didn’t want to lose the impact of an on-campus experience.”
However, by separating the campus visit from the admissions interview, schools are not only reaching more applicants but they’re actually seeing greater engagement from visiting students.
“At UNE, we’re hosting open houses for accepted students instead of requiring every applicant to come on campus for an interview,” Judd explained.
“From an Equity, Diversity, and Inclusion (EDI) standpoint, this means that UNE is removing the cost of travel as a barrier to application.”
From flights or gas to hotels, time off work or family obligations, the costs of on-campus interviews quickly add up.
“Applicants from underrepresented backgrounds are typically more affected by these kinds of cost barriers, which means on-campus interviews disproportionately disadvantage those candidates,” Judd added.
Even for those who can afford it, the stress surrounding interview days makes them less than ideal for selling the on-campus experience.
A campus day provides a much more conducive environment for applicants to meet one another as potential classmates, instead of as interview competition.
With the stress of the interview behind them and an offer letter in their pocket, applicants are not only more likely to actively engage in activities and information sessions, but can use the visit as an opportunity to start building relationships with faculty and peers, which often holds the biggest sway in their enrollment decision.
Setting a new standard for admissions accessibility
“Conducting interviews with Kira is so much easier in the long run, it’s just the initial hesitation to make a change that can be hard.”
“It’s very similar to when schools were moving from paper applications to online systems like Liaison’s CAS,” Judd added. “It took time for some to get on board, but then all of a sudden it would click that a CAS meant they no longer had to manage all these paper files.”
“Now that we’re coming out on the other end of the pandemic, I want to make sure that the lessons we learned are being used to build smarter and more effective admissions processes,” she continued.
“Over the last few years, we’ve set new expectations for admissions accessibility. We need to continue meeting those expectations.”
At the University of Alberta, it’s not only in admissions where Kira Talent is helping engage applicants.
“This year, we had more than double the number of applicants to our mentorship program,” shared Dallyce Bialowas, the Student Engagement Specialist at the University of Alberta Faculty of Science. “Using Kira Talent to assess those applicants and identify student leaders helped me manage the increase.”
Connecting incoming students with upper-year volunteers, the Science Mentor Program helps new students become thriving members of the campus community. From enrollment through their first academic year, the mentees are able to select the method and amount of support they need, with options ranging from text messaging to in-person connection.
By using Kira Talent to interview and assess the students applying to become mentors, Bialowas is able to hone in on key leadership skills and personality traits.
“The Science Mentor Program allows our newest students to learn and benefit from the lived experience of their peers as they find their place on campus,” explained Bialowas. “In order to support that process, we need to make sure that the mentors we’re hiring have the right soft skills.”
Establishing an objective and efficient approach
“Prior to my current role in student engagement, I worked at the University of Alberta College of Pharmacy which uses Kira Talent to help assess applicants during the admissions process for the soft skills they will need in their future career as a healthcare professional,” shared Bialowas. “When I started with the Science Mentor Program, I knew right away that Kira could help me scale and improve the assessment process.”
Learn how Kira is helping more healthcare programs scale and improve their admissions processes
Before implementing Kira, the University of Alberta Science Mentor Program used in-person interviews to assess their applicants, with one faculty staff member conducting the interviews with the help of existing senior mentors.
“The program at that time was much smaller and even then the process was time-consuming,” shared Bialowas.
With more than double the number of applicants this past cycle, the Science Mentor Program needed to streamline their process, and they needed to do it quickly.
“If we didn’t switch to Kira Talent for this fall, the interviewing processes would have taken me weeks,” shared Bialowas.
And time wasn’t the only thing being lost.
"The search and selection process could be very subjective," Bialowas explained. "With Kira, I saw the opportunity to formalize the recruitment process using objective measures on which to base applicant rankings."
“Going forward, I want to make sure that my decisions are as transparent, and therefore defensible, as possible.”
A new mode of mitigating bias
“Kira’s anti-bias training was a massive benefit for me,” shared Bialowas. “Bias is a big star item on campuses right now; it’s all we’re talking about.”
“Top programs and admissions leaders are investing a lot into re-assessing and ensuring that they’re being inclusive and cognizant in their evaluations,” she added.
Learn more about the nine most common forms of bias in admissions — and how Kira helps mitigate them
“It can be a significant undertaking, but with Kira, it’s built right into the process, which makes it so convenient.”
“I’ve reached out to other admissions teams to tell them about Kira’s anti-bias workshop and how much it can impact the admissions process,” continued Bialowas. “It has made such an impact in the development of our assessment process.”
The right tools to find the right mentors
Beyond simply offering a platform through which to assess her applicants, Bialowas knew that Kira could help her establish competencies, create the criteria, and, ultimately, recruit mentors that demonstrate the qualities needed to be successful.
“The competencies we developed with Kira provide objective, measurable metrics for our mentor selection,” explained Bialowas.
“We’re getting more qualified candidates with skills that more closely align with the values and goals of the program.”
“Leading up to my first meeting with Kira I spent a lot of time researching what makes a great mentor,” she continued. “Leadership skills were the most popular factor cited but nobody talked about what that means and how to assess it. It was my Client Success Manager at Kira who helped me go deeper and establish what a star leader would do, and how we can identify those kinds of skills and qualities during an interview.”
And when an otherwise strong applicant falters in one area, Kira is providing the insights Bialowas needs to determine whether they should be kept in the running.
“We’re able to identify areas where otherwise strong applicants might need a little extra training,” Bialowas continued. “We can then make sure that we add those focuses to the training sessions during our orientation.”
“Kira is really helping me build out the program,” she added “The student outcomes are that much better.”
A multi-faceted evaluation for a modern program
Using a combination of timed-video and timed-written responses, the University of Alberta’s Science Mentor Program is able to assess applicants' communication skills across modalities.
“Kira gives us the option to assess applicants’ communication skills in a way that reflects how they’ll need to communicate as mentors,” explained Bialowas.
“We’re asking our students how they want to be supported and many are choosing online interactions.”
“Our mentors communicate through social media, chat rooms, text, and email,” Bialowas continued. “So a simple interview isn’t enough to assess that range of communication ability. With the option to gather written responses in Kira, we’re able to assess how well they can convey a message in real-time.”
Looking forward, Bialowas hopes that the University of Alberta’s success will inspire more mentorship programs to build out their admissions processes.
“When I speak to peers in other mentorship programs, they’re surprised by the depth of insight we’re able to glean from applicants’ responses,” she explained. “There’s so much flexibility in the Kira platform, it’s not just about academics. We’re building out an important piece of the student experience.”
Discover what applicants thought of their experience with Kira
An innovative hybrid program – one of few offered in the United States – College of Saint Mary’s Doctor of Physical Therapy (DPT) is changing the game for accessible and diverse health care education.
“Many areas of the United States don’t have access to physical therapy services,” shared Dr. Kimberly Varnado, Director of the Doctor of Physical Therapy Program at the College of Saint Mary. “Reaching and engaging applicants in those communities can be difficult and, even when you succeed, students who leave their communities to attend school often stay in the city where they studied. So even if you’re enrolling a diverse pool of applicants in an on-campus program, you might not be addressing the provider access issue that we have in physical therapy.”
“Our program is designed to address those health equity issues in our country,” she continued. “When the College of Saint Mary first set out to produce a physical therapy program they were planning to offer it on campus. But when they did a needs analysis what they found was the need for more accessible education.”
Development of the College of Saint Mary’s hybrid DPT program began in 2017, with the program officially launching in early 2020. Ahead of the game in terms of virtual education, the DPT program was a pilot for other hybrid health care programs at the college — one that quickly proved itself to be very successful.
“30% of students in our program are from underrepresented populations,” shared Dr. Varnado. “That’s a great start for such a new program, especially compared to national averages, but we still have a long way to go.”
Focused on preparing physical therapists to work with a diverse patient population and to be advocates for health equity in their communities, the College of Saint Mary DPT knew that when it came to admitting students into their program, soft skills would be critical.
“That’s what we really like about Kira Talent — it helps us capture the student we are looking for.”
An admissions process that aligns with program values
When we were evaluating other assessment platforms we noticed that none of them specialized in admissions interviewing,” shared Dr. Varnado. “They weren’t focused on equity in admissions, and that came across in their execution.”
“Kira’s mission of mitigating bias in the admissions process and improving accessibility for applicants made all the difference. And it’s something we’ve continued to see the impact of as we’ve used the platform.”
One feature that particularly stood out for the DPT admissions team was Kira’s inter-rater reliability dashboard. The dashboard provides teams with real-time visibility into any significant variance in reviewer scores, helping them better train their admissions committee.
“In a traditional review process I’d have no data to compare these differences,” explained Dr. Varnado.
“There are so many checks and balances built into the Kira platform, which ensure that applicants have a fair and equitable chance to gain admission to the DPT program.”
Having assessment responses recorded and available on-demand also means that the college is able to gather multiple perspectives on each applicant.
“Each reviewer brings a different perspective,” explained Somyoo. “In a one-on-one interview, we wouldn’t be able to ask someone to repeat something or to get someone else’s opinion on their response or their body language. With Kira, we’re able to rewind the videos and share the link with another reviewer to get another opinion.”
“It takes the implicit bias out of the interview process,” added Melissa Griffin, the Graduate Health Professions Recruiter at the College of Saint Mary.
Learn more about the nine most common forms of bias in admissions and how Kira helps mitigate them
“Kira gives us such a candid view of our applicants while allowing us to be as fair as we can be. Having data at our fingertips makes it not only possible but easy.”
“We want to make sure that within this inclusive learning community we’re letting them know that these are things we’re focused on and looking for and that it’s a fair process for them,” Dr. Varnado continued. “Kira makes the admissions process very transparent, and right now our applicants and reviewers want transparency.”
Addressing reviewer and admin fatigue
“In working with program directors around the country, I’ve seen firsthand how stressed everyone is because their faculty are so overloaded,” shared Dr. Varnado.
“All I keep thinking is that there are little things we can do to make their lives easier. Kira Talent is one of those things.”
“Throughout my 10 years working in physical therapy education I always made sure that I was never on the admissions committee because it was way too much work,” Dr. Varnado continued. “With Kira, most of that work is done for you, all you have to do is click a button and download the spreadsheet. So kudos to Kira Talent, because now I’m a co-chair of the admissions committee and it’s such an easy, seamless process that I actually love being on the admissions committee!”
Kira’s integration with Liason’s PTCAS has streamlined the admissions process for the College of Saint Mary’s DPT program even further. After reviewing the submitted applications in PTCAS, successful applicants receive an email link inviting them to complete an assessment in Kira. Once the assessment is complete, a member of the DPT faculty is assigned to review the video recordings.
“Faculty have 48 hours to review applicants but with Kira, it’s such a quick process that they can review an applicant in less than 10 minutes,” shared Nipaporn Somyoo, Assistant Professor of Physical Therapy and admissions committee co-chair at the College of Saint Mary DPT. “I just send them a link and oftentimes I get an email right back letting me know it’s been completed.”
“But if a faculty member is overloaded, say they maybe have a heavier course load one semester or they’re buried in projects, we can very easily go into Kira and assign them fewer applicants,” Somyoo added. “We can even transfer their assigned applicants to be reviewed by someone else.”
“I really appreciate the ease and control of the process with Kira,” she continued. “As the co-chair of the admissions committee, it provides me with the ultimate convenience. It’s seamless for our faculty and it’s efficient for our team.”
Connecting with the new generation of applicants
“I’ve been part of a residential program where applicants had to dress up and fly in for an in-person interview,” shared Dr. Varnado. “It was stressful for the students and sometimes you don’t get the best interactions with them in person.”
“From watching the videos of applicants, it’s clear that we are working with a generation that is comfortable being on the computer,” added Kyra Gause, Program Clinical Coordinator at College of Saint Mary DPT. “Kira allows students to complete their interview when and where they're comfortable, and that’s what that generation is used to and has come to expect.”
Read more about what applicants thought of their experience interviewing in Kira
With several classes having now moved successfully through the program, the College of Saint Mary DPT demonstrates a strong case for virtual innovation in healthcare education.
“We’re challenging beliefs both at our college and in health care education nationally, as other programs can see how we’re reaching applicants all over the country,” continued Gause. “We’re expanding the school’s purview of students.”
“A lot of programs at College of Saint Mary are now looking to add Kira Talent to their own processes because they see how well it’s working,”
“For us, it was always an obvious choice. The benefits of Kira are something we were sold on years ago,” added Dr. Varnado.
Oregon Health and Science University’s School of Medicine is well known for its focus on innovation and uniquely collaborative learning environment. Through cutting-edge research projects, a nationally recognized curriculum and a number one hospital ranking by U.S. News, OHSU School of Medicine offers its students much more than just a classroom.
With nearly 6500 submitted applications throughout each six-month rolling admissions cycle, the competition for a place in the medical program is fierce.
“Each year, we invite around 550 students to take part in our MMI,” shared Katy Guertin-Davis, the Administrative Manager at OHSU School of Medicine. “From there, we send out admissions offers to around 150 students.”
With so much on the line for applicants, the MMI plays a critical role in helping OHSU identify their best-fit candidates. Through eight to ten stations, two of which are collaborative, and a traditional one-on-one interview, OHSU is able to assess applicants’ aptitudes and soft skills in addition to their clinical knowledge.
Transitioning their process online in 2021, OHSU experienced one stress-inducing admissions cycle hosting a diminished version of their MMI on Webex before deciding that there must be a better way.
The solution was Kira Talent.
Learn more about Kira Talent for medical schools
The tried and true process, reworked and derailed
“When we hosted our MMIs in person we had two long hallways set up exactly like a doctor’s office,” shared Kari Kreidberg, the Interview Coordinator at OHSU School of Medicine. “Each applicant would have two minutes to read the case outside of the room and then eight minutes to interact with reviewers in the room. In our collaborative stations, applicants were able to interact with one another as well as with the reviewers, as they made their way through role-playing scenarios and more traditional interview-style stations.”
“With Webex, we had to completely rework our tried and true process.”
“Webex was not designed for the MMI, it’s not easy to use, and relies a lot on the technical abilities of reviewers and applicants,” Kreidberg continued. “Roleplay stations, for example, were extremely important to our admissions process and we had to completely abandon the idea due to Webex’s functionality.”
OHSU was forced to eliminate the collaboration and role-play stations, and reduce the process to only six stations total with a shortened time of six minutes per station.
Logistical headaches and rampant errors
Applicants and reviewers were given a schedule of individual links and were instructed to click in and out of each link for their interactions, mimicking the idea of entering and leaving a room. Unfortunately, having multiple links that participants needed to keep track of created a lot of confusion for OHSU’s reviewers and applicants.
“Someone could click the link at the wrong time and end up too early, ending up in a room with another applicant,” explained Kreidberg.
Training reviewers on the platform proved to be a challenge as well, with Kreidberg spending countless hours in small group meetings walking reviewers through the process prior to them signing up to volunteer.
“Many of our reviewers needed this time to feel comfortable enough to use the Webex platform and sign up to volunteer,” she shared. “It took up quite a bit of my time just to train reviewers for the Webex platform and oftentimes we had to verbally walk reviewers through our file-sharing site. It created a lot of hand-holding through the whole process to make sure they were ready to go when the MMI started.”
And the administrative burden only grew as OHSU Medicine’s admissions team got closer to interview day.
“I spent countless hours troubleshooting,” explained Kreidburg. “Creating specific links for each room was a logistical headache and the intricate schedule that kept the process on track was constantly derailed by technical and user errors.”
“Reviewers would share their screen accidentally, camera and microphones were blocked by privacy settings and login issues would also get in the way,” she continued.
“Even with us checking each room, errors in Webex were rampant.”
Searching for a better solution
As the OHSU admissions team approached the 2022 admissions cycle, they knew something needed to change.
“We began looking for a platform that was easy to use and designed for our interviewing purposes,” Kreidberg shared. “Several platforms that we considered looked great on paper but just didn’t perform. Finally, we found Kira Talent.”
Using Live Interviewing in Kira, OHSU has been able to regain the integrity of their MMI, while making the virtual interview process more efficient with a platform built for medical school interviews.
“The roleplay stations are such an important part of our process, and having them back in our MMI has helped us better assess how applicants deal with conflict, professionalism, and general communication skills,” Kreidberg explained.
“This really pleased our admissions committee because we’ve regained the validity of the MMI, which is so important to their decision-making process.”
Hours saved and stress eliminated
Delivering their MMI with Kira Talent, OHSU School of Medicine estimates they’re saving over 5 hours per week, averaging 75+ hours per admissions cycle.
“Technical troubleshooting was a significant hurdle for our team with Webex, so having Kira’s 24/7 technical support has been huge,” Guertin-Davis shared.
“When we were using Webex I felt so disconnected from our reviewers and applicants and felt unable to build relationships with them like I could when we had our interviews in person.”
“With Kira, I’ve been able to reinvest the time-savings back into building those relationships,” Kreidberg added.
Boosting reviewer recruitment and retention
With so many hours back in her day, Kreidberg has been able to connect with her reviewers, learning about them and answering questions about cases they’ve prepared for the interview.”
“That kind of relationship-building is so important for reviewer retention.”
Like many schools, OHSU’s reviewing team is made up of volunteers. And while delivering the MMI online eliminated geographical constraints for recruitment, Guertin-Davis and her team know that they still need to offer an engaging experience if they want reviewers to volunteer again next cycle.
“Before using Kira, our reviewers had to juggle multiple links,” explained Guertin-Davis. “We relied on reviewers to share their screen, keep track of scoring documents, and remember where they were in the schedule. It was a lot to keep track of.”
“With Kira, we’ve seen considerably less turnover from previous years, both with Webex and in-person,” Guertin-Davis continued. “Our reviewers have found it easier to focus on conversations and are spending less energy worrying about things on the technical side going wrong, as they know they have instant access to Kira’s support team.”
“The positive experience has directly enhanced our reviewer recruitment and retention.”
A flexible platform to build your interview your way
“Another big reason why we chose Kira was the flexibility of the platform,” shared Guertin-Davis. “We love how the platform works within our existing system so seamlessly.”
“Kira lets us do everything we want without having to completely overhaul our very robust, homegrown application management system.”
“There was no one-size-fits-all approach with Kira,” she continued.
OHSU’s dedicated Client Success Manager (CSM) worked with the admissions team to design and build their custom Live Interview. From integrating an existing scoring system to supporting question randomization that promotes a fair admissions process throughout the rolling interviews.
“The Kira platform was flexible enough to adjust to suit our process, rather than the other way around.”
Delivering a seamless experience
“Kira’s seamless, single-click experience helps us deliver an engaging and professional MMI,” Guertin-Davis shared.
Having one link connecting participants to all of their stations has not only streamlined OHSU’s MMI experience for both applicants and reviewers, but it has vastly reduced the margin for user error. And with Kira’s all-in-one platform, reviewers aren’t having to juggle between screen sharing, interview links, scoring documents, and more, and can focus on their interactions with the applicants.
“Once the MMI starts, applicants rotate through their stations automatically, so it lets reviewers focus on the interactions themselves and not the details of where they have to go next,” explained Guertin-Davis. “It’s an efficient and intuitive platform that works for everyone involved. We don’t feel the need to check in and make sure things are running smoothly behind the scenes.”
OHSU School of Medicine’s new interviewing process received high praise from their applicants as well.
“Returning applicants who used Webex the year prior shared that Kira felt much more enjoyable,” Kreidberg shared. “We want our applicants to feel as comfortable and supported as possible, so they can see the kind of support our school offers.”
“We are certainly staying virtual next cycle,” Guertin-Davis added. “Logistically it just makes so much sense to keep our process online, especially given how pleased everyone has been with the Kira platform.”
Read more case studies on how leading schools are setting their processes up for future success
Looking to deliver a seamless and engaging MMI online?
Discover how Kira Talent can help make your admissions process more efficient and effective.
When students graduate from North Carolina’s Wake Forest University’s School of Business, they’re ready to hit the ground running. Aside from top national and state rankings, Wake Forest is well known for their strong student and career services support, priding itself on students who are successful both in and outside of the classroom.
The school’s Master in Accounting program has consistently achieved one of the highest CPA pass rates in the United States, earning the number one spot 13 times since 1997. A stat which no doubt supports the program’s 100% career placement at graduation.
Wake Forest also boasts one of the first and largest Master in Management programs in the U.S., specializing in a curriculum that students need to find success in their career paths.
With these top rankings generating growing interest and increased applications to these specialty master's programs, Wake Forest was presented with a significant challenge; How to evaluate students efficiently while giving each applicant a fair chance to show their skills.
That’s when they turned to Kira Talent.
Assess applicants anytime, anywhere
Wake Forest’s state-of-the-art facilities and strong academic reputation have made it an attractive option for students, not only in the U.S. but around the world.
25-30% of the MS of Accountancy program and 40-45% of the MS in Business Analytics program enrollments are international students.
International students have proven difficult for Wake Forest to properly engage in the past. Relying on phone interviews, and later video calls, to assess language and soft skills, the admissions team spent countless hours organizing and interviewing these candidates.
“You can have a very strong candidate, but if their communication and language skills aren’t at a certain level they are going to have a hard time in the classroom and in group settings,” shared Eric Olson, the Executive Director of Enrollment Operations for the Business School.
That’s why, in 2016, Wake Forest switched to Asynchronous Assessments in Kira Talent, replacing over two hundred 30-minute Webex interviews with a five-minute, on-demand video assessment.
“Prior to Kira, if we had two hundred short-listed international applicants, that's 200 30-minute video calls. That’s 100 hours of recruiter time spent just on the phone,” Olson explained. “We can now review five to six minutes of video and make a reliable determination if this candidate meets the criteria to move them to the next level and have a face-to-face discussion.”
Olson estimates the recruiting teams save over 150 hours, or approximately 21 business days, per cycle, which they can now focus on other recruitment and admissions efforts.
Saving time where it matters most
“With Kira, we can review five to six minutes of video and make a reliable determination if this candidate meets the criteria to move them to the next level and have a face-to-face discussion,” Olson shared.
Balancing efficiency with effectiveness, the competency-based assessment has saved Wake Forest time without sacrificing their ability to gather insight into their applicants’ key personality traits and soft skills.
“Kira helps us assess applicants for not only communication and language but also their motivation, commitment and drive,” explained Olson. “It allows us to get to know the candidate more holistically which helps us make more defensible admission decisions.”
Securing buy-in
Integrating seamlessly with Wake Forest’s existing CRM, the logistical transition was pretty simple for admissions staff at the school of business. Managing applicant progress and organizing scoring data digitally has greatly improved the teams’ use of critical recruiting time.
“Our staff and faculty who have used Kira have all provided really positive feedback,” shared Olson. “Within the first month, they knew switching to Kira was the right decision.”
“When recruiters and program leads are going out of the way to tell me something is working out, then it must be really good.”
Read what other schools had to say about their experience with Kira
The Ohio State University is one of the largest in the United States, boasting more than 60,000 students and a top national ranking. And while its business school is significantly smaller, it’s no less prestigious.
The Fisher College of Business at OSU has less than 800 students enrolled in its various programs. Receiving around 1700 applications a year, securing a place at the school of business can be quite competitive.
“We used to make our admissions decisions based entirely on the paper application,” shared Rob Chabot, Senior Director of Admissions and Recruiting at Fisher College of Business. “We just didn’t have the capacity to conduct interviews, so we didn’t have anything else to go by.”
“Just thinking about that process now gives me heart palpitations.”
That’s why, in 2017, Fisher College of Business began assessing applicants asynchronously with Kira Talent.
Attracting and assessing international applicants
As with any prominent business school, Fisher College of Business attracts many students from overseas.
“Having a way to effectively engage those international applicants is a huge reason why the idea of on-demand assessments in Kira Talent was so attractive to us,” Chabot explained. “It meant that we were able to get a picture of our international applicants beyond their paper application, while still offering them a convenient way to connect with us.”
When Chabot first started at Fisher, the college was relying solely on applicants’ Test of English as a Foreign Language (TOEFL) scores in order to determine if their English language capabilities were strong enough to enable them to succeed in the program. But the school found that a student's abilities on paper didn’t always translate to their abilities in person.
“We frequently noticed a mismatch between the TOEFL scores and the applicants’ fluency once they got into the classroom,” explained Chabot. “It was with this group, the international applicants, that we first started exploring an interview process.”
At that time, the best way of connecting with applicants overseas was through a basic phone interview. Although the technology was simple, the coordination proved to be extremely difficult.
“I would have a small army of student assistants who would do the interviews for us, as, at the time, I was only a one-man admissions team,” shared Chabot. “The nightmare of trying to line up volunteer availability with an applicant’s timezone halfway across the world was maddening.”
With the difficulties coordinating schedules and the time it took to gather and organize feedback from student volunteers, it was common for the college not to get back to applicants with an admissions decision for three to four weeks.
“The process was so clunky,” Chabot shared. “But at least we had something.”
Delivering a more efficient and effective interview
For domestic students, Fisher simply didn’t have the capacity to deliver any kind of interview experience.
“We relied on bits and pieces of data we would capture on the applicant while they were applying,” Chabot explained. “This was gathered through phone calls, emails, and the like, where we were discussing different aspects of the admissions process with them.”
“Instead of getting a full picture of an applicant, we were getting a sort of bizarre jigsaw puzzle of information.”
“It wasn’t consistent, it wasn’t standardized, and it certainly wasn’t providing a comprehensive experience for our applicants,” he continued. “But with the limited resources we had, it was the best we could do.”
“With Kira, we’re now able to efficiently interview around 1200 applicants each cycle,” Chabot shared.
“The on-demand style assessment helps us ensure that every applicant is getting the same experience and no one has a compromised admissions process simply because they’re in a different timezone or had to work around a work schedule,” he continued. “And for our reviewers and admissions team, we’re saving hours of work that used to be spent coordinating interviews and organizing data.”
“In our former processes, we weren’t achieving this level of consistency or efficiency, and now we’re able to support informed and defensible admissions decisions.”
The benefits of a platform designed for you
“When we discovered Kira Talent, the thing that really impressed us was that it was designed for higher education,” Chabot shared.
“Kira wasn’t designed for companies trying to hire applicants or for casual video calls, its purpose was to do exactly what we needed it to do — with no workarounds.”
This was a welcome change for Chabot’s team who had previously been using another video interviewing tool which was predominantly used by businesses for hiring interviews.
“Although they were trying to sell the platform as something that could be used for higher education, there were so many glitches that spoke to the fact that this wasn’t a platform built for us and what we do.”
“The user interface wasn’t good, it wasn’t smooth and was often experiencing technical glitches that just diminished the overall effect and professionalism of the experience,” he added. “It didn’t integrate well with our existing application process, and we had to manually connect the interview with the application one by one.”
“We muddled through that process for a few years because it was better than what we were doing before, but it wasn’t great.”
Seamless, convenient, efficient
“It’s important to us that the interview seamlessly felt like a part of the application,” shared Chabot. “We didn’t want something that the applicants, or our team, had to deal with like it was an add-on or additional step after they had already done all this work.”
“Kira met and exceeded our goal of having the interview become an integrated and seamless part of the overall admissions process.”
“The Kira assessment is accessible wherever you are, whenever you want it, which has resulted in a much quicker turnaround on file reviews,” Chabot continued. “There isn’t any running around anymore trying to arrange a time to chat and figure out the time zones.”
With Kira’s competency-based approach, Fisher College of Business is also ensuring that applicants are getting assessed fairly and on the skills most applicable to their program.
“We wanted consistent questions presented in a consistent format so that we could ensure we were comparing apples to apples,” shared Chabot.
“Being able to distinguish the best candidates is much easier because we’re actually able to assess their responses to comparable questions.”
“For any cases where we’re on the fence about an applicant, we can easily share a link to their recorded responses and get another perspective and some additional feedback and insight on that applicant.”
The first choice of leading business schools
“One of the biggest reasons we originally chose to move our interviews to Kira Talent was because we had spoken to peer schools who were already using the platform and were beyond pleased with their results,” shared Chabot.
“The level of guidance and support provided by Kira is unparalleled,” he continued. “Our Client Success Manager made sure to understand what we were looking for in our ideal candidate for each program, helped us curate questions and rubrics that best identify those qualities, and then helped us integrate the assessment into our application process.”
“Getting all of that setup helped make the process much more engaging and consistent for our applicants, and much easier for us as we reiterate and enhance our process year over year,” Chabot added.
Kira managing all reviewer and applicant technical support freed up Chabot and his team to focus on engaging more deeply with their applicants.
“Whether it’s questions from reviewers or applicants, they go straight to Kira and Kira works with them directly to answer the question,” he explained.
“That whole middle piece – coordinating schedules, conducting the interviews, assisting applicants and reviewers through the process – that used to take up so much of our time and resources is now handled entirely by Kira.”
“That support was something that I didn’t notice was missing with our old process,” Chabot shared. “But having now experienced the difference working with Kira, I’d never go back.”
Discover how more business programs are enhancing their admissions processes with Kira Talent
The University of New Mexico (UNM) College of Pharmacy has a 75-year history of serving their diverse in-state student population. As the only college of pharmacy in the state of New Mexico, UNM Pharmacy has built a strong reputation amongst the local students for delivering quality education through a tight-knit classroom and campus environment.
Having applicants feel that sense of community throughout the admissions process has been top of mind for UNM Pharmacy since the beginning.
“We used to do everything in-person,” shared Krystal Ward, Assistant Dean for Student Affairs at UNM College of Pharmacy. “We had an all-day event with presentations, tours, and interviews which lasted around 6 hours. When the COVID-19 pandemic hit, we moved that process to Zoom.”
But while the convenience of the online format was greatly appreciated by applicants, the long days in front of a computer weren’t giving them the warm sense of community that UNM Pharmacy is known for.
“Once we were able to come back on campus, we knew that we needed to find a way to still offer the convenience and accessibility of the online experience,” explained Ward.
“Kira gave us a way to evolve our process, allowing us to maintain the core components that are important to our mission and vision as a school, while continuing to offer applicants a more convenient experience.”
An inside look at UNM Pharmacy
UNM College of Pharmacy is among the smaller pharmacy programs in the United States, enrolling around 60 students per class, for a total student body of approximately 250.
“We have around 100-110 applications per cycle and we usually interview 70-80 of those applicants,” shared Ward. “As we’re the only pharmacy school in the state of New Mexico, our primary purpose is to serve the in-state student population, but each year we also receive a small number of out-of-state applicants.”
Although small, UNM’s classes tend to be very diverse, with many first-generation students enrolled in the program. With these applicants in mind, it is important to UNM Pharmacy that their admissions process is streamlined and easily accessible.
“We had just wrapped our admissions cycle right before the COVID-19 pandemic hit,” Ward shared. “At that point, it was an all-day event which lasted around 6 hours. Students would come to campus, they’d watch presentations, they’d do a traditional interview with two members of the admissions committee and finally, they would take part in a 5-station MMI, and a 30-minute writing exercise.”
In 2021, the college of pharmacy moved that process to Zoom.
“It was the same process, but recreated using Zoom breakout rooms,” Ward explained. “In order to make it work, we had multiple accounts running on Zoom and several people managing the movement of applicants in and out of breakout rooms.”
“But in the fall, I attended a webinar where I learned how the University of Michigan College of Pharmacy had optimized their admissions process with Kira, and I discovered what it could do for our admissions team,” Ward continued. “Up until then, we had essentially resigned ourselves to the fact that the online process was what it was with Zoom, but all of sudden we saw an opportunity to hone in on the aspects that we liked in the online process and create an overall experience that was so much better.”
Not settling for a 'good enough' admissions process
After submitting their application and letters of recommendation through PharmCAS, applicants are screened by the UNM Pharmacy admissions team to check if they meet the minimum GPA and prerequisites,” explained Ward. “Applicants who meet or exceed those requirements are automatically invited to interview.”
Discover how Kira integrates seamlessly with Liaison’s CAS
At UNM Pharmacy, an invitation to interview includes participating in a traditional two-on-one interview, a 30-minute writing exercise, and a 5-station Multiple Mini Interview (MMI).
“We brought MMIs into our process in 2017,” shared Ward. “It’s a great method for equitable interviewing as applicants rotate through different stations, each with its own standardized question or prompt. Because of the structured nature of the interview, the MMI helps us ensure there’s a consistent experience for all applicants, and it helps us mitigate bias in our admissions process.”
“The downside of the MMI is that it does typically put a large time burden on the admissions team to pull off,” Ward added.
“Kira showed us a world where we could maintain the integrity of our MMI, but deliver it in a way that was more convenient and efficient for our faculty, applicants, and admissions team.”
The flexibility to deliver interviews the way you want
“With Kira, we had the option of delivering our MMI either live or asynchronously. Being that one of our primary goals was to make this as convenient as possible for applicants and interviewers, the asynchronous method really captured our interest.”
With an asynchronous MMI in Kira, applicants still move through stations in the same way that they would during a traditional MMI, only the questions are delivered by video recordings made by the school's own faculty and staff, and the interview can be completed on the applicant's own schedule. By assigning reviewers to assess specific stations, Kira’s horizontal reviewing functionality ensures that each applicant is still being seen and evaluated by a diverse set of reviewers.
“With the asynchronous method in Kira, we’ve been able to maintain that consistency, but everything is much more efficient, more convenient, and much more accessible for our reviewers as well as our applicants,” explained Ward.
“Kira Talent provides us with a flexible platform that works for our established process, rather than making us adjust our process to fit the platform. Other video interviewing vendors just don’t offer that.”
Keeping applicants more engaged throughout the process
By keeping their two-on-one interviews in-person but transitioning their MMI and written exercise into a Kira Asynchronous Assessment, UNM Pharmacy has strengthened their interview attendance rate.
“Making the Asynchronous MMI in Kira due one week before our interview day has saved us a lot of headaches,” shared Ward. “Prior to Kira, we had a lot of last-minute cancellations on our interview day. Having applicants complete the MMI online the week before lets us know which students are committed to the admissions process and which students we needed to reach out to and check up on.”
“This year with Kira, we had zero no-shows on interview day. We didn’t have to adjust schedules last minute and we didn’t have any gaps for our interviewers.”
Securing buy-in for a new process
“Bringing Kira into our process was actually one of the easiest sells I’ve ever had to do,” shared Ward. “Our board is involved in the reviewing process so they saw right away what a benefit it would be to be able to run the MMI on-demand and have applicants and reviewers complete the assessments on their own time.”
That has been the focus of the overwhelmingly positive response that UNM Pharmacy’s admissions team has received from their reviewers.
“Being able to review applicants on their own time, whenever it’s best for them, means that reviewers are not only more willing to volunteer, but we’re also ensuring that applicants are being fairly evaluated,” explained Ward.
“What we were more nervous about was selling the new process to our applicants,” she continued. “But where we anticipated we might get pushback, we actually got a ton of positive feedback.”
UNM Pharmacy’s applicants found that Kira offered them a more comfortable atmosphere in which to interview, giving them an opportunity to truly put their best foot forward.
“I’ve been looking at the feedback from our students and many of them mentioned that, with Kira, they were able to ensure that they were in the right headspace and they could focus on answering the questions,” explained Ward. “Kira also helps them get a feel for our school, so when they come to campus they already have a sense of the program and are excited about the opportunity to study here.”
Gaining a new partner in holistic admissions
“Even with all of those benefits, I still think that Kira’s biggest differentiator is their team and the service they provide,” shared Ward.
Kira assigns each program a dedicated Client Success Manager who provides hands-on assistance in designing, building, and running the interviews and assessments.
“They essentially became another member of our admissions team,” said Ward. “Starting with creating and refining our questions, we were able to simply describe what qualities we were looking for in applicants and Kira had a whole bank of questions which we could pull from.”
“Although we had been doing the exercises for years, having Kira’s expertise has really enhanced the responses that we’re getting from applicants,” she added.
Ward estimates that the UNM Pharmacy admissions team saved over 50 hours by switching to Kira Talent.
“When I consider the time it took for our team to set up a traditional MMI and manage all of the stations, that 50 hours is honestly a lowball estimate,” she clarified. “Whatever questions myself or my staff had, Kira was quick to respond and offer clarification or make whatever changes we wanted.”
“Having that level of dedicated assistance saved us easily another 50 hours by not making us figure out the ins and outs of the platform.”
“We lost a member of our admissions team right before the cycle started and I don’t know how we would have gotten everything done if it weren’t for Kira,” Ward explained.